Terms of Use

1. Who we are and how these Terms work

Melovia is provided by Digital Dream Negócios Digitais LTDA, registered in Brazil under CNPJ no. 24.378.761/0001-40, with its registered office at Rua Alberto Cintra, 161, sala 1203, bairro União, Belo Horizonte – MG, Brazil ("Melovia", "we", "us").

These Terms are a contract between you and Melovia. The Privacy Policy explains how we handle personal data and forms part of these Terms.

Before you create your first song, the app asks you to accept these Terms. If you do not agree, do not use Melovia.

The Portuguese version is the authoritative one. Translations are provided for convenience; if they differ, the Portuguese text prevails, to the extent permitted by the law of your country.

2. Who may use Melovia

Melovia is for adults aged 18 or over only. To use the app, you enter your date of birth and declare that it is true and that you are able to enter into a contract.

People under 18 may not use Melovia, even with permission from a parent or guardian. The app may also use the age signal provided by the app store.

Giving a false age is a breach of these Terms. Accounts we find to belong to people under 18 are closed and the data is deleted.

3. What Melovia does

You choose who the song is for, the occasion and the style, and you tell a story in text or by voice. From that, artificial intelligence systems write the lyrics and generate a song with a sung voice. Melovia delivers audio only (with lyrics and a cover image); it does not generate video.

• Free preview. You can listen to part of the song without paying. There is a daily and a weekly limit on free previews. Previews that are not unlocked expire after 7 days and the files are deleted.
• Full song. The full song is unlocked with one credit, which comes from a subscription plan or a one-time purchase (section 5).
• Redo. Each song can be redone once at no cost. The new version may sound different from the previous one.
• Refusal. We may refuse or adjust a request that breaches section 6. A refused request does not use a credit.

More detail on our use of AI is in Songs made with AI.

4. Account and access

You can use Melovia without creating an account. In that case your songs and purchases are tied to the device.

You can also sign in with Apple, with Google, or with a code sent to your e-mail address. With an account, your songs and credits are available on other devices where you sign in.

You are responsible for keeping access to your device, your e-mail and your Apple and Google accounts secure, and for what is done with them in Melovia. Tell suporte@melovia.app if you suspect misuse.

You can delete your account and data at any time. See Delete account and data.

5. Plans, subscriptions and payments

5.1 What you can buy

One credit unlocks one full song. Subscription credits are valid for the paid period: on renewal the plan balance is reset and unused credits do not carry over. Credits from one-time purchases do not expire and are used after the plan credits.

A subscription is not required: the preview is free and the full song can also be unlocked with a one-time purchase.

5.2 Price

The price of each plan, per period, and the price of one-time purchases are shown on the purchase screen in the app, in your currency, before you confirm. The amount includes the taxes the store applies in your country. We may change prices. For existing subscribers, the change is announced in advance by the store, under its own rules, and applies only from a later renewal; if you do not agree, cancel before it.

5.3 Billing and automatic renewal

• Payment is made through the App Store (Apple) or Google Play, using the store account on your device. Melovia does not receive or store your card details.
• You are charged when you confirm the purchase.
• The subscription renews automatically for the same period at the then-current price until you cancel in the store.
• To avoid the next charge, cancel before the end of the current period. On the App Store, you must cancel at least 24 hours before the end of the period.
• If the store cannot charge the renewal, access to the plan may be suspended until payment is sorted out.

5.4 How to cancel

• iPhone and iPad: open Settings, tap your name, then Subscriptions, choose Melovia and tap Cancel Subscription. You can also do this in the App Store by tapping your picture and then Subscriptions.
• Android: open Google Play, tap your picture, then Payments & subscriptions, Subscriptions, choose Melovia and tap Cancel subscription.

After you cancel, you keep the plan until the end of the period already paid and you are not charged again. Deleting the app or deleting your Melovia account does not cancel the subscription: cancellation is always done in the store.

5.5 Refunds

Purchases are processed by Apple and Google. Melovia cannot issue refunds for purchases made in the stores. Refund requests are made directly to the store and follow its policy:

• Apple: reportaproblem.apple.com
• Google Play: play.google.com, under Order history, or through Google Play Help

There is no pro-rata refund for unused time or for unused credits, except where the store or the law requires it. When a purchase is refunded, reversed or disputed with the payment method, access to the songs unlocked with that payment and the corresponding credits are removed.

Immediate delivery and right of withdrawal. Melovia delivers digital content. When you buy, you ask for delivery to begin immediately: credits are available at once and the song is generated as soon as you unlock it. Withdrawal, cancellation and refund requests are made to and processed by the store where you bought, which is the party that receives the payment. In countries where the law provides that the right of withdrawal is lost once digital content starts to be supplied at the consumer's request, you acknowledge that effect when you ask for immediate delivery.

Nothing in this section removes rights that the consumer protection law of your country gives you and that cannot be waived, including any right of withdrawal, where applicable.

5.6 Restoring purchases and failures

If you change devices or reinstall the app, use "Restore purchases" to recover your plan and credits. If generation of a song you have already unlocked fails, the credit is returned automatically.

6. Acceptable use

Melovia exists to celebrate people and to tease them kindly. You may not use Melovia to create, request or share content that:

• harasses, humiliates, threatens, stalks or exposes anyone, including their appearance, body, secrets or private life;
• attacks or ridicules people because of race, colour, ethnicity, origin, religion, gender, sexual orientation, gender identity, disability, health condition or age;
• is sexually explicit;
• involves minors in a sexual way, or makes a minor the target of a teasing song;
• contains threats or encourages violence or self-harm;
• states as fact that an identifiable person committed a crime, was unfaithful or did something dishonourable;
• includes other people's personal data: surname, address, phone number, ID numbers, health or financial data, workplace or school;
• imitates the voice, style or a song of an artist or another real person, or uses excerpts of existing lyrics, or third-party brands or slogans;
• is about politicians, celebrities or other public figures;
• breaks the law or infringes someone else's rights.

You also may not:

• present a Melovia song as a work created solely by a human, in order to deceive;
• try to remove or degrade the AI label or the audio watermark;
• circumvent limits, payments or security measures, access the service by unauthorised automated means, or resell access;
• use the songs for commercial purposes without our written authorisation (section 9);
• give a false age or identity, or use Melovia if you are under 18.

7. Songs about other people: your responsibility

When you tell a story about another person, you alone are responsible for what you write, record and request, and for the use you make of the song. Melovia generates the song automatically from your instructions and does not check whether what you told us is true.

By creating a song about someone, you declare that:

• you are entitled to tell that story and to use the person's name or nickname;
• what you told is not false, offensive, intimate or confidential, and does not expose the person to embarrassment;
• the person is not a minor, when it is a teasing song;
• you will share the song only in a way the person it is about would find acceptable.

To protect the people who are named:

• the song uses a first name or nickname only; surnames are removed;
• personal data that appears in the story (address, phone number, ID numbers and the like) is removed before the story is used;
• for teasing songs, the app asks you to declare that it is a joke between people who know each other and that the person the song is about is not a minor;
• the person named can ask for removal at any time. See Report content.

If a person named in a song or another third party makes a complaint or brings a claim against Melovia because of a story you provided or a song you requested or shared, you must reimburse Melovia for the losses, awards and reasonable costs this causes, to the extent of your responsibility and as the law provides.

8. AI-generated content

Melovia songs are generated by artificial intelligence. The lyrics and the title are written by Google's Gemini models from what you told us. The whole song — melody, instruments and the singing voice — is generated by Google's Lyria model. No human sings or composes the songs. The cover is generated automatically.

• Labelling. Every song is identified as made with AI: in the app, on the sharing page, in the sharing text and in the downloaded file, which carries the tag "Generated by AI". Audio generated by Lyria carries SynthID, an imperceptible Google watermark.
• No guaranteed result. We do not guarantee a specific musical result. The song may contain mistakes, pronounce a name in an unexpected way or differ from what you imagined. Listen to the preview and check the lyrics before unlocking or sharing.
• Preview and full song. The full song uses the same lyrics as the preview. If a version has to be regenerated, it may sound different from the preview; the app tells you when that happens.
• No exclusivity. AI systems may produce the same or similar results for different people. We do not guarantee that your song is unique, exclusive or original.
• Not a statement of fact. The song is not advice and is not a statement of fact about anyone.
• Providers. The AI providers apply their own rules and filters and may refuse a request. If Google's text service is unavailable, the lyrics may be written through OpenRouter, a routing service used only as a contingency for text generation. The music is always generated by Lyria.

For every song we keep a generation record, described in section 17 and in the Privacy Policy.

9. Your rights to the songs

9.1 What is yours

The story you write or record remains yours. You give us a limited licence to use it only to create, moderate and deliver your song, for as long as that takes (the Privacy Policy sets out the periods).

9.2 Personal-use licence

For each full song you have unlocked, Melovia grants you, to the extent of the rights it holds or is able to grant, a personal, non-commercial, non-exclusive, non-transferable, worldwide licence, for an indefinite term and at no extra cost, to:

• listen to, download and keep the song;
• send it to friends and family;
• play it at celebrations and private events;
• post it on your personal social media profiles, always keeping the notice that it was made with AI.

9.3 Commercial use

Commercial use is not permitted without our prior written authorisation. This includes:

• selling, renting or licensing the song;
• distributing it on streaming platforms or digital stores, directly or through distributors;
• using it in advertising, in branded content or as a soundtrack for videos, films, games and other products (synchronisation);
• monetising it on any platform;
• registering it with collecting societies, with content identification systems (such as Content ID) or with registration offices, or claiming ownership of it;
• using it to train or evaluate artificial intelligence systems.

Authorisation requests: suporte@melovia.app.

9.4 What we do not promise

• We do not guarantee that the song is protected by copyright or that you will be recognised as its author or owner. In several countries, works generated by AI without human creative contribution do not receive that protection.
• We do not guarantee exclusivity or originality. The AI model provider does not claim ownership of generated content, but may generate the same or similar content for other people.
• We do not guarantee that the song does not resemble another existing work.
• If you use the song outside the licence in section 9.2, you do so at your own responsibility.

9.5 Authorship

You may not state that the song was composed, sung or produced solely by a human, or remove or hide the AI notice, the file tag or the watermark.

9.6 What we keep and how we use it

We keep the lyrics and the audio in order to deliver them to you and, if you turn it on, for the sharing page. We do not publish your songs on our own initiative and we do not use them in advertising without your permission.

10. Sharing by link

You can create a link to a song. Anyone with the link can listen to the song on a page that shows the first name of the person it is for, the lyrics, the cover and the notice "Song made with AI". The page is not listed in search engines or in any Melovia index.

You can turn the link off at any time in the app; the page and the audio stop working. Visitors to the page can report the song or, if they are the person named in it, ask for its removal. By sharing, you take responsibility for making that content available to other people.

11. Moderation, reports and removal

• Before generating. Automated systems review the story and the lyrics. A request may be refused, softened, or go ahead without the prohibited part; the app tells you why and, where possible, offers a suggestion.
• Reporting. Any song can be reported inside the app and on the sharing page. You can also block a piece of content so that it no longer appears for you.
• Removal request. When the person named in a song asks for removal, the page is taken down at once while we review. We respond to reports and removal requests within 5 business days; urgent safety cases are prioritised.
• Refusal and removal. We may, at our discretion, refuse requests and remove or suspend songs and links that, in our assessment, breach these Terms or the law, or when an authority requires it.
• Blocking. Anyone who keeps making abusive requests, or has songs suspended repeatedly, may have their account and device blocked.
• Review. If you disagree with a refusal, removal or block, write to suporte@melovia.app and a member of the team will review the decision.

The AI providers also apply their own filters and may refuse a request. We respect that refusal.

12. Suspension and termination

By you. You can stop using Melovia and delete your account and data whenever you like. Remember to cancel your subscription in the store (section 5.4).

By us. We may suspend or end your access, and remove content, if you breach these Terms, if you give a false age, if there is fraud or abuse of payments, refunds or limits, if the law or an authority requires it, or if the service is discontinued. For serious breaches (for example, sexual content involving minors, threats or harassment), the block is immediate and without prior notice.

No refund for breach. When access is ended because of a breach of these Terms, amounts paid and credits are not returned, to the extent permitted by law.

End of the service. If we end the service and you have not breached these Terms, we will give reasonable notice so that you can download your songs. Refunds for paid and unused periods follow the store's policy and the applicable law.

Sections 7, 8, 9, 14, 15, 17 and 19 continue to apply after termination.

13. Availability and changes to the service

We do not guarantee that Melovia will be available without interruptions or errors. The service depends on AI providers, the stores and the network, and may be slow or unavailable. At times of high demand, generation may be delayed.

We may change, add or remove styles, features, limits, plans and prices. Changes that materially reduce what a paid plan delivers, and price changes for existing subscribers, are announced in advance and apply from a later renewal.

Melovia may not be available in every country.

14. Warranties and limitation of liability

Melovia is provided "as is" and "as available". To the extent permitted by law, we give no warranties beyond those written in these Terms, in particular about the availability of the service, the artistic result, originality, exclusivity or the fitness of a song for a particular purpose.

To the extent permitted by law:

• we are not liable for indirect damages, loss of profits, loss of data or damage arising from the use that you or third parties make of the songs;
• we are not liable for the content of the stories that users provide, for the truth of what they tell, or for the use of a song in breach of these Terms;
• we are not liable for failures of the stores, the AI providers, the network or your device;
• our total liability to you is limited to the amount you paid for Melovia in the 12 months before the event giving rise to the claim.

These limits do not apply to wilful misconduct or gross negligence, to harm to life or physical integrity, or to any liability that the law does not allow to be excluded or limited. If you are a consumer, you keep all the rights that consumer protection law gives you.

You are responsible for losses you cause to Melovia or to third parties by breaching these Terms, the law or someone else's rights, including the cases in section 7.

15. What belongs to Melovia

The app, the Melovia name and brand, the design, the texts and the software belong to Melovia or its licensors. You receive a personal, limited, non-exclusive, non-transferable licence to use the app in line with these Terms. You may not copy, modify, decompile or redistribute the app, except where the law allows it.

16. App store terms

These Terms are between you and Melovia, not with Apple or Google. The stores are not responsible for the app or its content and have no obligation to provide maintenance or support.

If you downloaded the app from the App Store: the licence is for use on Apple devices that you own or control, as permitted by the App Store usage rules; if the app is defective, you may notify Apple, which may refund the purchase price, with no other warranty obligation; claims about the app, including intellectual property claims, are Melovia's responsibility; Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them. You confirm that you are not in a country subject to a United States embargo and are not on a restricted-party list.

You must also comply with the terms of the store where you downloaded the app.

17. Records and evidence

We keep electronic records of:

• your acceptance of these Terms and the consent you gave (version, date and time);
• purchases, renewals, cancellations and refunds reported by the stores;
• each song generated: song identifier, date and time, AI models used, the account or device that made the request, the consent version accepted and technical data about the request, such as the IP address.

These records are used for security, fraud prevention, handling reports and removal requests, and defence in legal claims. To the extent permitted by law, they serve as evidence of acceptance, of the requests made and of how and when each song was generated. You may provide evidence to the contrary.

18. Changes to these Terms

We may change these Terms. The date and version at the top of the page show the version in force. When a change is material, we will give notice in the app before it applies and, where the law requires, ask you to accept again. Continuing to use Melovia after the effective date means you accept the new version. If you do not agree, you can stop using Melovia and cancel your subscription in the store.

19. Governing law, venue and general provisions

Law. These Terms are governed by the laws of the Federative Republic of Brazil.

Venue. The courts of the judicial district where Melovia has its registered office, in Brazil, are chosen to resolve matters relating to these Terms. If you are a consumer, you may bring proceedings in the courts of your place of residence, and you keep the protection of the mandatory rules of the country where you live.

Users in Indonesia. These Terms are available in Indonesian. For users in Indonesia, the Indonesian version prevails where Indonesian law so requires, and the rights guaranteed by Indonesian consumer protection law are preserved.

Assignment. Melovia may assign these Terms to a company in the same group or to a successor to the service, giving you notice. You may not assign your rights and obligations without our authorisation.

Severability. If any clause is found invalid, it will be applied to the maximum extent permitted and the others remain in force.

No waiver. Not enforcing a clause at one time does not mean waiving it.

Entire agreement. These Terms and the Privacy Policy are the complete agreement between you and Melovia about the service.

20. Contact

Questions, support and reports: suporte@melovia.app
Privacy and personal data: privacidade@melovia.app

Digital Dream Negócios Digitais LTDA · CNPJ 24.378.761/0001-40 · Rua Alberto Cintra, 161, sala 1203, bairro União, Belo Horizonte – MG